1. Who is responsible for your data
The controller is IndianAppGuy Tech Private Limited, India, which runs SheetAI. Contact us about any data protection question at support@sheetai.app. The full description of what SheetAI collects and where each feature sends your data is in our Privacy Policy; this page adds what the GDPR and UK GDPR require.
2. What we process and our legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Running the add-on and your account | Email, account ID, plan, usage counts, the prompts and cells you send | Contract (Art. 6(1)(b)) |
| Billing, invoices and tax records | Plan, amount, billing country, invoice details | Contract and legal obligation (Art. 6(1)(b), (c)) |
| Security, abuse prevention and error reports | Email, account ID, error messages, IP address | Legitimate interests (Art. 6(1)(f)) |
| Product and website analytics | Pages viewed, clicks, device and browser, approximate location | Legitimate interests, or consent where the law requires it |
| Onboarding and product emails | Email address | Legitimate interests (existing users); you can unsubscribe at any time |
| Answering support requests | Email, message, attachments | Contract and legitimate interests |
3. Personal data inside your spreadsheets
If your sheets contain personal data about other people (for example a list of leads or customers) and you run SheetAI on it, you are the controller of that data and SheetAI processes it for you, only to return the result you asked for. Make sure you have a lawful basis to process it with AI tools. Standard SheetAI formulas send it from Google's servers straight to the AI provider you choose, and SheetAI does not store it. If you need a data processing agreement, email us.
4. Your rights
Under the GDPR and UK GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased (“right to be forgotten”);
- restrict how we process it;
- receive it in a portable format;
- object to processing based on legitimate interests, including direct marketing;
- withdraw consent at any time, where we rely on consent;
- not be subject to decisions based solely on automated processing that significantly affect you.
Email support@sheetai.app from your account email. We respond within one month. We may ask you to confirm your identity before acting on a request.
5. Automated decisions
SheetAI does not make automated decisions about you that have legal or similarly significant effects. The AI features produce answers inside your own spreadsheet when you ask for them.
6. International transfers
SheetAI is run from India and uses providers mostly in the United States (see the list in the Privacy Policy). When personal data leaves the EEA or UK, we rely on the European Commission's standard contractual clauses (and the UK addendum) in our providers' data processing terms, or on an adequacy decision where one exists, such as the EU-US Data Privacy Framework for certified providers.
7. Retention
We keep personal data only as long as needed for the purposes above. Retention for each kind of data is set out in the Privacy Policy.
8. Complaints
Please contact us first so we can try to fix the problem. You also have the right to complain to the data protection authority in the EU country where you live or work, or to the Information Commissioner's Office (ICO) in the UK.