This problem happens when you are logged in with multiple gmail ids. Create new chrome profile and log in with single gmail ids. And try again
1. On your computer, open Chrome. 2. At the top right, click Profile [Circle Avatar Icon] 3. Click Add. 4. If you choose to Sync to your Google Account, your profile name will automatically be your Account name. 5. Choose a name, photo and color scheme.
If need help send an email to firstname.lastname@example.org I will help you via zoom call if required